GTD Return Policy
GTD will make every effort to ensure a speedy and smooth customer return process. Below you will find the guidelines for our returns process should you decide to return your order with GTD. Any Return/RMA initiated with GTD will be subject to the following guidelines:
All returns/refunds must be initiated through Rakuten. GTD will not accept any returns/credits completed outside of the Rakuten portal.
-In the event you would like to return a non-defective item to GTD, you must contact us within 30 days of receipt of the item to be eligible for a refund. After this we will be unable to process any refunds.
-For a non-defective return, the customer is responsible for the cost of return shipment. Either a return address can be provided, or a prepaid label can be provided to which the cost will be deducted from any refund. You will always be notified of this cost prior to receiving the prepaid label. Per Amazon return policy, orders over $75 must be shipped via a tracking shipping method. We recommend Fedex Ground.
-All non-defective returns are subject to a 15% restocking fee. Opened items must be in resellable condition and have all original packaging/accessories
- All non-defect returns are subject to approval from GTD representatives. In the case your returned item does not pass GTD inspection, the order is subject to a denied return with no refund. In the case of either of these events, you will be notified.
-In the event you receive a defective product from GTD, you must contact us within 30 days of receipt of item(s) to be eligible for a refund/replacement. After this we will be unable to process any refunds, though item replacement will be on a case by case basis.
-For return shipments to GTD in the case of defect item, a prepaid return label will be provided. To be eligible for a refund, the item must be packaged in secure box with necessary packing materials, and include packing slip provided with return authorization.
-All defect returns are subject to approval from GTD representatives. In the case your returned item does not pass GTD defective item inspection, the order is subject to the non-defective return policy, which may result in a 15% restocking fee and non-refundable ship cost, or up to a denied return with no refund. In the case of either of these events, you will be notified.
-In the event that an item shipped from GTD arrives damaged, Please refuse shipment and notify GTD within 48 hours In case the damage is concealed, please notify GTD within 48 hours. You may be asked to provide photographic evidence of damaged items/shipment. Refunds may dependent upon a claim with the carrier, dependent on the details of the order. Damaged item claims will only be eligible for refund at the original delivery address.
-Specific items, once entered the shipment process, will be ineligible to return to GTD. Defective items falling under this category will be handled directly with the manufacturer. Items that fall under this category include but are not limited to: Televisions 42” and larger, furniture, large appliances
-Additionally specific items cannot be returned once they have been removed from original packing due to manufacturer restrictions and/or state/federal law include but are not limited to: Computers, PC software, video games, notebook batteries.